Welcome to Microcode Embedded Systems and Automation

Shipping Policy

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Order Modifications: Once your order has been placed, we cannot make any changes to it. Please ensure your shipping details and order items are correct before completing your purchase.

Domestic Shipping

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated Delivery Time: Domestic shipments typically take 3-7 business days to arrive. Please note that delivery times may vary depending on your location and external factors beyond our control, such as weather conditions or carrier delays.

International Shipping

  • Shipping Rates: International shipping charges will be calculated and displayed at checkout.

  • Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

  • Estimated Delivery Time: International shipments usually take 7-21 business days. However, delivery times can vary widely depending on the destination and customs processing times.

Shipping Carriers

  • Domestic: We use major carriers such as USPS, UPS, and FedEx for domestic shipments.

  • International: International orders are shipped via DHL, FedEx, or USPS International.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.

  • Delivery Issues: If you haven’t received your order within the estimated delivery time, please contact us with your name and order number, and we will investigate the issue for you.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.

  • Shipping Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.

Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will arrange a replacement or refund as necessary.

  • Lost Packages: If your package is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about our shipping policy, please contact us at [your email address] or [your phone number]. We are here to help!

Thank you for shopping with us!